Why do the 911 operators ask so many questions?

The dispatcher you speak with on the telephone is typing information into a computer. Another communications officer is relaying that information, via radio, to the responding Firefighters. The 911 operator will ask certain questions in a particular order to most efficiently fill in the fields on the computer screen. Once a few preliminary questions have been answered, the operator will be in a better position to provide more details or narrative information, such as a the extent of the fire or is anyone still in the burning structure. 

The Niceville Fire Department suggests calling 911 from a cell phone or another phone outside the residence to expedite the evacuation.  Never go back into a structure after you have left it. Many people have died in fires after they had already gotten out once but made the ultimate mistake by re-entering the burning structure. The responding Firefighters may have specific questions regarding the situation while they are en route. Unless you are in an unsafe location, it is in your best interest to remain on the line until the 911 operator has obtained all of the information and the operator may ask you to remain on the line until the Firefighters arrives. For more information, contact us at 850-279-6436.

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1. Why are there three different fire departments in Niceville?
2. Why do the 911 operators ask so many questions?
3. I called the EMS, why did the Fire Department show up?
4. Why do I see fire trucks at vehicle accidents when there is no fire?
5. How can I obtain a fire report?
6. Can the fire department unlock my car if I have locked the keys inside?
7. Can I burn yard debris in my yard?
8. What is the best fire extinguisher for my home?
9. Can I bring my expired medicine or used syringes to the fire station to dispose of them?
10. What should I know about smoke detectors?