Cash, check, money order, Visa, Mastercard or Discover card only (plus1% convenience fee).
A return envelope is provided with your monthly bill. To avoid a late penalty, postmark must be on or before the 10th of the month.
A drive up box is located in the parking lot at the horseshoe bend on the island across from the Police Dept. A smaller walk up box with a red top is located next to the utility billing entrance. Checks or Money order only, no cash please.
You may also consider signing up for our auto-debiting program. Over 3,000 customers have taken advantage of this service. Your bank account is debited on the 10th of each month, unless the 10th falls on a weekend or holiday, then your bank account is debited on the next business day.
You never need to worry about being late as long as you maintain adequate funds in your account to cover the cost. You will receive a hard copy or emailed PDF of the bill each month.
The auto-debiting agreement will remain in effect until either party gives written notice to the other of termination. I understand my notice must be received by the City in time for it to have a reasonable opportunity to act.
To sign up for this service please visit our office or click and print the agreement form below. Complete this form and return it to our office along with a voided check by the 20th of the month. The next bill you receive will be pre-noted and the draft will begin the following month when your bill states “paid by draft” under the amount due.
You can set up an account online to view your utility information, such as transaction and consumption history, and also pay your utility bill if you choose to. There is a 1% fee ( 1% convenience fee and $1.25 website hosting fee). Now offering one time payments and recurring monthly auto-drafts with Visa,Mastercard,& Discover only. Please have your account number and last payment amount (if paying before first bill input $0.00 as payment amount) Pay your utility bill.
Automated Telephone Payments
To pay by phone dial 855-589-7811 or 850-279-6436, ext. 1113
The city now has an automated telephone number for customers to call and pay their utility bill. There is a 1% fee (1% transaction fee and $1.25 website hosting fee). You will need your account number and house number for the system to locate your account information for payment. We will no longer manually enter your information for your utility bill payments.
Paperless Billing Information
If you are interested in receiving your bill via e-mail you can stop by the office to sign-up for this service or print and complete the form below and return it to our office by the 20th of the month for processing and the service should begin with our next billing process. The e-mail agreement will remain in effect until written notice is received by the city to terminate the service. Written notice needs to be in our office no later then the 20th of the month. Download the Paperless Billing Application (PDF).